Job Title: Customer Support Representative

Company: Mindgrasp

Location: Remote

About Us:

Mindgrasp is a groundbreaking SaaS company, transforming how we access and process information. Our advanced AI technology swiftly generates accurate notes and responds to queries from a variety of sources, including Documents, PDFs, YouTube Videos, Zoom Meetings, Webinar Recordings, Podcasts, and more! We cater to a diverse customer base, from focused students to busy lifestyle users.

Position Overview:

We’re in search of a proactive and empathetic Customer Support Representative to join our dynamic team. You’ll serve as the initial touchpoint for our customers who have questions, complaints, or need assistance with subscription cancellations. Your natural empathy and strong problem-solving skills will be vital in preserving high levels of customer satisfaction.

Key Responsibilities:

– Responding promptly to customer inquiries via email, phone, social media, and live chat.

– Processing cancellations, managing complaints, and providing suitable solutions and alternatives within time limits, following up to ensure resolution.

– Developing a thorough understanding of our services and customer needs to recommend additional features or upgrades when suitable.

– Recording details of customer interactions, transactions, comments, and complaints.

– Collaborating with the team to continuously enhance the customer experience and service processes.

Qualifications:

– Past customer service experience in a tech/SaaS environment is preferred but not required.

– Exceptional communication and interpersonal skills.

– Proficiency in English.

– Comfortable with technology, including knowledge of Google Suite, and able to learn our customer service system quickly.

– Strong problem-solving abilities with the capacity to multitask and prioritize.

– High school diploma required, Bachelor’s degree preferred.

What we offer:

– Competitive hourly pay.

– Flexible work schedule and the opportunity to work remotely.

– A fast-paced, innovative environment where you can accelerate your career.

Mindgrasp is an equal opportunity employer. We encourage individuals of all ethnicities, abilities, genders, and orientations to apply.

How to Apply: 

Please send your CV and a cover letter explaining why you’re a great fit for this role to contact@mindgrasp.ai with the subject line “Application for Customer Support Representative.”

We appreciate your interest in Mindgrasp and look forward to hearing from you!